Frequently Asked Questions

• How can I book a room?
  Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
• What time is check in and check out?
  Check-in: 13h and check-out: 11h.
• Can I leave the room late?
  Yes, according to the availability.
• Can I choose the type of bed in my room? (Large bed – two beds)
  Yes, please choose at the moment of your booking.
• Do the rooms have a balcony or terrace? Can I reserve one?
  Yes, we have rooms with balcony and with view on the garden. Please request during your booking.
• Are there non-smoking rooms?
  The entire hotel is non-smoking.
• How many storeys does the building have? Is there a lift?
  There are 6 storeys and a lift.
• Is there air conditioning in the rooms? Does it work all year round?
  No, however electric fans are at the clients’ disposal.
• Is your hotel adapted for the handicapped?
  No.
• Can you keep my luggage when I leave the room?
  Yes.
• Is there a safe place to park my car? How much does it cost?
  Yes, there is public parking near the hotel.

• Does the hotel have an Internet or e-mail terminal for guests?
  Yes, free.
• Do you have high-speed internet in the room for my portable computer? Is it wireless?
  Yes, free.
• Do you have a quiet, romantic room? How can I reserve it?
  Yes, the rooms with a view on the garden are romantic and quiet.
• What languages are spoken in Reception?
  French, English, Spanish, Italian, German, Portuguese and polish.
• Where may I rent a car?
  At Saint-Lazare train station.
• How far away is the Eiffel Tower?
  30 minutes by bus (line 42).
• We are coming with 1 (or more) child; can we add an extra bed in a double room? What are the other options?
  The hotel has triple rooms and it is also possible to add an extra bed in a double room. Always under availability and previous request. Extra bed is free for children under 10 years old.
• How far away is the Eiffel Tower?
  At 4.5 km, 15 minutes by metro.
• How far is the Louvre Museum?
  At 3.5 km, 20 minutes by bus (n°81)
• How much does a taxi from the airport cost? How long is it?
  The average rate is around 45 €.
• I am traveling to assist at an exhibition in…: Is it easy to go from the hotel?
  Yes, Porte de Versailles is located 35 minutes by metro.
• How can I cancel my reservation?
  You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.